The health and safety of our patients, families and staff is our highest priority. Due to the COVID-19 pandemic, the Commonwealth of Massachusetts is requiring hospitals to meet established criteria as part of the state’s reopening plan. Effective March 22, 2021, Massachusetts moved into phase four of its reopening plan in accordance with the Massachusetts Department of Public Health’s guidance plan for reopening.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Screening protocol and updated policies at the Springfield Shriners Hospital.

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Frequently asked questions

Frequently asked questions

What criteria determine a child’s eligibility for care at Shriners Hospitals for Children — Springfield?

Children up to age 18 are eligible for care at Shriners Hospitals for Children — Springfield if there is a reasonable possibility they can benefit from the specialized services available. Acceptance is based solely on a child’s medical needs.

How do I make an appointment?

Call our new patient access line at 413-735-1234 or 800-322-5905. Calls are typically returned within two business days.

What conditions do you treat?

For a comprehensive list of conditions treated, please refer to our Orthopaedics page.

What insurance do you accept?

Shriners Hospitals for Children — Springfield accepts many types of insurance, including Medicaid, and will work with all families regardless of their insurance or ability to pay. For more information, please call our financial counselor at 413-735-1227.

What should I bring to my child’s appointment?

We hope you enjoy your visit. Please remember to bring to appointments:

  • A current list of the medications your child is taking
  • X-rays
  • Your child’s primary care provider’s name, address, phone and fax number

Do you have parking onsite?

We offer free parking located in the visitor’s lot on your right after you turn into the hospital entrance. There is also an easy drop-off area at the front door of the hospital if needed.

Can I volunteer at your hospital?

Please visit our Volunteer page for more information on volunteer opportunities.

Whom do I contact to get a copy of my medical records?

To request a copy of your or your child's medical records, please download the Authorization for Disclosure of Health Information form (Authorization for Disclosure of Health Information (ESP)) and fax the completed form to 413-735-1226, or mail to:

Health Information Management
Shriners Hospitals for Children
516 Carew Street
Springfield, MA 01104

If you are a former patient requesting a copy of your records, please provide a copy of your driver’s license along with the form.

If you prefer, you can stop by the hospital and fill out the form in person anytime between the hours of 8 a.m. – 4:30 p.m., Monday – Friday.

Requests for copies of your medical record take 10 to 15 business days to process upon receipt of the authorization form. There may be a charge depending on the size of the request.

How can I obtain information about fundraising?

Please visit our Ways to Give page for more information on fundraising opportunities.

Whom do I contact if I have a toy/gift donation?

Please see our donating toys and other items page for details regarding acceptable donation items. If you have any questions, please contact the child life department at 413-735-1252.

Whom do I contact if I want to make a financial donation?

You may donate securely and conveniently online. Please designate the Springfield Shriners Hospital when making an online donation.

You may also contact the director of development by email or by phone at 413-787-2032. Information is available about a variety of financial and investment opportunities that support the valuable work of Shriners Hospitals for Children — Springfield.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more about Shriners International.