The health and safety of our patients, families and staff is our highest priority. Due to the COVID-19 pandemic, the Commonwealth of Massachusetts is requiring hospitals to meet established criteria as part of the state’s reopening plan. The Springfield Shriners Hospital submitted its Phase 1 attestation on May 29, 2020, and its Phase 2 attestation on June 9, 2020.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Screening protocol and updated policies at the Springfield Shriners Hospital.

Skip to navigation

Health information exchange

Health information exchange

As the quality, safety and efficiency of health care delivery is improving, so are the processes to share medical information.

What is health information exchange?

An electronic health information exchange (HIE) allows health care providers to access and share patient medical information via computer while maintaining the privacy, security and accuracy of the information being exchanged.

What are the benefits of participating in a HIE?

By sharing electronic patient information, both health care providers and patients benefit. Why is HIE beneficial?

  • HIE improves the quality and coordination of care
  • Providers have immediate access to your personal health information
  • Providers can confidentially share patients’ vital medical history, regardless of where the patient is receiving care
  • HIE includes history of medical conditions, test results and medications
  • HIE reduces duplicate medical procedures

What information is shared in the Shriners Hospitals for Children HIE?

With a patient’s consent through an opt-in process, health information that is important for providing care, including diagnoses, test results and medications, is shared in the HIE. The exchange is between connected health care providers who have a relationship with the patient.

Who has access to the patient information in the Shriners Hospitals for Children HIE?

Once a Shriners Hospitals for Children patient/parent/guardian opts-in to the HIE, only providers who have been designated will have access to the patient information. And, only providers who agree to the Shriners Hospitals for Children’s HIE strict privacy and security policies, and who comply with relevant federal and state laws.

Note: The law (often referred to as "HIPAA," or the Health Insurance Portability and Accountability Act Privacy and Security Rules) prohibits health care providers from sharing a patient’s personal health information for any purpose other than treatment, payment and health care operations without special permission from the patient to do so.

Is my information secure in the HIE?

The HIE complies with the security rules of the federal Health Insurance Portability and Accountability Act (HIPAA) and includes security features to keep information secure and prevent records from being accessed by anyone who is not supposed to have access. The system also has the added security of an electronic tracking system, which provides a history of when records have been accessed and who has accessed them.

How do I opt in?

Please download and complete the Shriners Hospitals for Children Opt-In HIE Consent form and bring it with you on your next appointment.

How do I opt out if I change my mind?

Simply download and complete the Shriners Hospitals for Children Opt-In Cancellation Request for the HIE form and bring it with you on your next appointment.


If you have questions regarding the Shriners Hospitals for Children Health Information Exchange, please contact our international headquarters health information management (HIM) department at 813-367-2830.