The health and safety of our patients, families and staff is our highest priority. Due to the COVID-19 pandemic, the Commonwealth of Massachusetts is requiring hospitals to meet established criteria as part of the state’s reopening plan. The Springfield Shriners Hospital submitted its Phase 1 attestation on May 29, 2020, and its Phase 2 attestation on June 9, 2020.

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news News Tuesday, June 9, 2020 Tuesday, June 9, 2020 2:14 PM - Tuesday, June 9, 2020 2:14 PM

Springfield Shriners Hospital offers Fast Track Video Visits to patients

Springfield Shriners Hospital offers Fast Track Video Visits to patients

To help ensure safety and access to care during the COVID-19 pandemic, the Springfield Shriners Hospital offers virtual patient appointments called Fast Track Video Visits (FTVV). Springfield Shriners Hospital providers can now connect with eligible patients and their families via video software to conduct a number of patient visits, including appropriate new patient consultations, follow-up visits, treatment plan discussions and physical therapy appointments.

Fast Track Video Visits enable patients and their families to remain at home and connect with their providers through a secure video telecommunications connection. With a focus on safety, convenience and patient satisfaction, the Springfield Shriners Hospital staff hopes FTVV will ease any stress related to maintaining appointments while complying with social distancing recommendations.

FTVV will not replace all in-person visits. Some of the circumstances that will continue to require an in-person visit include new injuries, the need for imaging, patients who need adjustments to their orthotic or prosthetic devices, and patients who may require a detailed physical examination. However, by utilizing FTVV, our providers will be able to reduce the number of patients who need to come to the hospital, while still providing the same level of specialized care that our patients and families have come to expect.

A look into the patient FTVV experience:

Patient Education Video – English

Patient Education Video – Spanish