The health and safety of our patients, families and staff is our highest priority. Due to the COVID-19 pandemic, the Commonwealth of Massachusetts is requiring hospitals to meet established criteria as part of the state’s reopening plan. Effective March 22, 2021, Massachusetts moved into phase four of its reopening plan in accordance with the Massachusetts Department of Public Health’s guidance plan for reopening.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Screening protocol and updated policies at the Springfield Shriners Hospital.

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Shriners Hospitals for Children — Springfield is committed to providing an optimum level of safe, quality care to our patients. This is done by measuring the processes that support our services and using this data to make improvements and positive changes. The data we obtain comes from several sources, such as patient and family satisfaction surveys (Press Ganey), as well as the use of an internal occurrence safety reporting system. We utilize the data collected to continually address any opportunities for improvement in order to provide the best care possible and fulfill our vision of being the best at transforming children’s lives.

Infection prevention and control is paramount to any hospital and is a national patient safety goal. At the Springfield Shriners Hospital our health care associated infections are remarkably low. Our hospital utilizes the World Health Organization (WHO) guidance on “My 5 Moments for Hand Hygiene”. We assess compliance of this through quarterly surveillance monitoring and continually address the importance of good hand hygiene with all staff, patients and visitors. In addition, we maintain strong external communications with the Department of Public Health, Centers for Disease Control and Prevention and Emergency Preparedness to implement strategies for prevention and transmission of communicable diseases.

Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. In addition, Shriners Hospitals for Children has been nationally recognized by Press Ganey Associates for excellence in patient satisfaction.

Shriners Hospitals for Children — Springfield consistently ranks in the top decile among pediatric facilities for patient and family satisfaction. The Springfield Shriners Hospital ranked in the 97th percentile of the Press Ganey database for willingness to recommend inpatient services in 2018.

What our patients and families are saying about us:

“We have had such a positive experience overall at Shriners – from surgery thru recovery – and thank the whole team there." – May 2018

“I have thought through the experience from the moment we walked in the door through to the time we left, and I cannot think of a moment when I did not feel that we had what we needed. The staff at Shriners is remarkable.” – July 2018

“All the staff, from the security desk, the receptionist, the nurse and the doctor, were very friendly and professional.” – September 2018

“Shriners is the best place. They have made my family feel like part of the hospital family, whether it was an extended stay or an outpatient appointment.” – October 2018

Patient satisfaction metrics

Inpatient services: November 1, 2017 – October 31, 2018

 Likelihood to recommend hospital chart

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to if they would recommend our hospital to others.)

Overall rating of care graph 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall inpatient experience.)