At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus disease 2019 (COVID-19), we are closely monitoring updates and alerts from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

Please note that Shriners Hospitals for Children does not administer COVID-19 testing or treatment at this time. If your child has an upcoming appointment and you or your child are exhibiting a cough, fever, chills, shortness of breath or flu like symptoms, please contact your local Shriners Hospitals for Children location to reschedule the appointment.

Screening protocol and updated policies at the Springfield Shriners Hospital.

For the latest updates about COVID-19, please visit the CDC website.

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Patient referrals and transfers

Patient referrals and transfers

Refer a patient

Referring patients to Shriners Hospitals for Children — Springfield is a simple process which only involves a phone call. Any child age 18 or under is eligible for care as long as the child’s condition is within the scope of services provided. All children are treated regardless of the families' ability to pay.

There are multiple ways to refer a patient. Complete our Patient Referral Form and fax it to 413-787-2003, or call new patient access at 413-735-1234. You may also use your own form or refer through your electronic medical record.

After we receive the referral, our referral coordinator will contact the family within one to two business days. Once the patient appointment date is established, you will receive an appointment confirmation letter in the mail.

Referral numbers

New patient access: 413-735-1234
Fax line: 413-787-2003

Provider relations

At Shriners Hospitals for Children — Springfield, we value relationships with our referring providers. It is our belief that effective communication and strong partnerships help to provide quality, seamless care to the children we serve. Please contact our physician liaisons if you have questions, need assistance or would like them to visit your practice.

Physician liaisons:

Mary Houghton

Alycia Pronesti

Services provided:

  • Education on programs, physicians, processes and services
  • Assistance with referrals, access and communication
  • Provision of detailed referral reports to assist in referral tracking, including summaries, future appointments, missed appointments and patient updates
  • Support for service concerns and issue resolution
  • Personalized hospital tours
  • Assistance in scheduling a member of the Springfield Shriners Hospital for grand rounds, lectures or luncheons