The health and safety of our patients, families and staff is our highest priority. Due to the COVID-19 pandemic, the Commonwealth of Massachusetts is requiring hospitals to meet established criteria as part of the state’s reopening plan. Effective March 22, 2021, Massachusetts moved into phase four of its reopening plan in accordance with the Massachusetts Department of Public Health’s guidance plan for reopening.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Screening protocol and updated policies at the Springfield Shriners Hospital.

Skip to navigation

Patient services

Patient services

Family-centered care

The patient is the most important person at Shriners Hospitals for Children — Springfield and is always at the center of everything we do. Throughout our many years of providing exceptional specialty pediatric care, the medical team practices family-centered care that involves the family in every health encounter. Families are supported in their natural caregiving roles with respect to their different methods of coping with their child’s hospitalization.

Care management

Social worker/registered nurse care managers serve as the main contacts for patients at Shriners Hospitals for Children — Springfield, providing care to patients and their families prior to and throughout hospitalization, as well as post-discharge. Care managers assist with any questions related to appointments, future admissions or general needs patients may have. Care managers play an integral part in the discharge planning process. They collaborate with other clinical disciplines to ensure that there are appropriate linkages within the community to provide care to patients and families, and support for the transition back to home, school and the community. Care managers provide ongoing emotional support throughout the treatment plan, as well as work with our families to assist in accessing resources.


It is the mission of the nurses at Shriners Hospitals for Children — Springfield to demonstrate excellence by applying knowledge and skills to provide compassionate patient care. Nurses are committed to excellence in every interaction with the patient and family. When caring for patients in the inpatient, outpatient or perioperative setting; safe, compassionate family-centered care is our top priority. Low nurse-to-patient ratios allow for pediatric nursing care that meets the individualized medical and emotional needs of each patient and family.

Ongoing quality improvement initiatives and continuing education opportunities for nursing staff aim to ensure practice that is evidence based and current. Nurses at the Springfield Shriners Hospital share their knowledge by participating in research, prevention and international outreach activities.

Inpatient care unit

The inpatient care unit is a licensed 40-bed medical/surgical unit providing private, semi-private and day stay rooms. A highly skilled medical and nursing staff provide patients and families with a safe and nurturing family-centered care environment.

Outpatient services

The outpatient department serves as the hub of hospital activity with specialty and sub-specialty clinics housed within the department. Services include orthopaedic, neuromuscular, urology, sports health and medicine, cleft lip and palate, and fracture care. In addition, patients receive pre-operative testing for scheduled surgical procedures and are admitted through the outpatient department. To provide high-quality care, staff from many disciplines work together to care for our patients. Surgeons, nurse practitioners, physician assistants, care management nurses/social workers, physical and occupational therapists, orthotists/prosthetists, as well as child life specialists, collaborate with our patients and families to ensure positive outcomes.

Child life

Child life specialists are available to reduce the stresses associated with staying in the hospital and to teach patients and families coping skills through offering opportunities to play, learn and interact with others in an emotionally and socially safe environment. Play experiences help children express fears and misconceptions of hospitalization and medical procedures. Services include procedural preparation and support, non-pharmacological pain management techniques, pre-op teaching prior to surgery, medical play and education about new diagnoses. Pre-admission tours are available via the child life department. 

Nutritional services

Registered dietitians and nutrition staff are available in the recovery of orthopaedic patients, as diet is crucial to the healing process. Consumption of protein and vegetables/fruit at every meal helps with surgery recovery and provides children with the important vitamins and minerals they need to stay strong. Specialized nutrition or nutrition supplements may be needed to provide children with what they need to heal and fight off infections, strengthen their bones, prevent fractures and to grow properly. Nutrition coaching is provided to all patients to ensure proper consumption of nutrients for successful recovery, healthy weight and energy balance.


Radiology provides a window into the body for the physician to assess pathology, extent of deformity or injury, and physical changes over time. It is a key component for diagnosis, treatment planning and surgical correction as part of the patient care team. The radiology department has a child-friendly environment and the technologists are skilled in making pediatric patients comfortable. We strive to keep radiation doses as low as possible during x-rays by tailoring technical factors to the appropriate age and size of our patients. Our images are interpreted by our board certified pediatric radiologists who specialize in many conditions specific to children.