The health and safety of our patients, families and staff is our highest priority. Due to the COVID-19 pandemic, the Commonwealth of Massachusetts is requiring hospitals to meet established criteria as part of the state’s reopening plan. Effective March 22, 2021, Massachusetts moved into phase four of its reopening plan in accordance with the Massachusetts Department of Public Health’s guidance plan for reopening.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

Screening protocol and updated policies at the Springfield Shriners Hospital.

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Visiting a patient

Visiting a patient

Guidelines for visiting

The healing process is enhanced by the support of family and friends. Our hospital strives to maintain the highest level of patient care, professionalism, cleanliness and safety standards. In order to do so, we require the following guidelines be adhered to:

  • Parents, legal guardians or designated adults over 18 years of age are welcome to visit 24 hours a day.
  • General visiting hours for other visitors are from 10 a.m. to 8 p.m.
  • Latex (rubber) balloons are not permitted in the hospital. Patients may receive mylar balloons.
  • Patients may bring a non-washable toy and stuffed animal to accompany them during their stay.
  • All visitors are asked to register at the lobby security desk daily before coming to the unit. A maximum of four visitors per patient are allowed at any one time.
  • Badges will be issued at the lobby security desk for parents or guardians to wear throughout the patient’s stay. Other visitors will be issued badges on a daily basis.
  • Visitors under the age of 16 must be accompanied by an adult at all times.
  • Visitors under the age of 6 must be a patient’s sibling and must undergo a screening for communicable diseases.
  • Visitors must not take patients off the unit without the permission of the nursing supervisor.
  • Visitors must respect unit activities and leave the unit if requested by nursing personnel.
  • Visitors are asked to respect patient confidentiality.
  • Visitors known to be ill or who have been exposed to communicable diseases are not allowed to visit.
  • During flu season, our policy only permits family members to visit patients on the unit.
  • Please respect other patients' rights and do not visit unless invited to do so.
  • Parents are encouraged to participate in the patient’s plan of care but must cooperate when the medical staff deems it necessary to ask parents to leave (i.e. operating room, special procedures).
  • All visitors must wash their hands when they enter the patient’s room and prior to leaving. Nursing staff can share any additional infection control measures that may be necessary.
  • Any food brought in must first be approved by the nursing staff before it can be given to a patient in case they have dietary restrictions.
  • There is a cafeteria on the first floor where visitors are welcome to buy meals and snacks at their own expense. Vending machines are available for snacks and drinks 24 hours a day. Cash only; no credit or debit cards accepted.
  • An ATM machine is available right outside of the cafeteria. Fees may apply.
  • Shriners Hospitals for Children — Springfield is a non-smoking facility.
  • The use of alcohol is not allowed on hospital grounds.


We realize your presence during your child’s stay at the hospital is very reassuring, so we encourage one parent/guardian to stay at the bedside. We provide a single bed, linens and shower facilities for the parent staying. For other family members who would like to stay close to the hospital during your child’s stay, there are several hotels nearby with a discount rate for Shriners Hospitals for Children families. Many of our families choose to stay at the Ronald McDonald House at a rate of $15 per night with a maximum of three people in a room. Your care manager can answer any questions you may have about housing in the area.