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Appointments and admissions

Appointments and admissions

Schedule an appointment

If you are a new patient, make an appointment by calling 1-800-850-2960

If you are an existing patient, make an appointment by calling 314-872-7820

Research has supported the fact that the earlier a child is referred to our hospital, the more positive and significant the long-term outcome is for that child.

We take pride in providing high-quality health care in a family-centered environment. We believe each child is unique and treat each child as such. Our care is personalized for your child and your family. Our teams of health care professionals work very closely together to ensure seamless care for your child. We look forward to serving your child’s needs and hope your child’s stay with us will be a pleasant one. If you have questions, please contact us.

First-time patients

If your child has a condition treated by Shriners Hospitals for Children — St. Louis, please contact our intake/referral coordinator to schedule an appointment. Your intake/referral coordinator will partner with you to gather the necessary information to evaluate whether your child can benefit from care at the St. Louis Shriners Hospital.

Please bring with you:

  • Insurance card
  • Primary care physician’s or clinic’s name and address
  • Referring physician’s name and address
  • Medication and dosages list (including over-the-counter and herbal) your child is currently taking
  • Test results, x-rays or any other records completed after your medical records were sent
  • A completed Medical History Form (you will receive with your patient welcome packet)
  • A pair of athletic or zipper-free shorts for your child to wear during examination and/or x-rays. For patients with long hair, please also bring a hair tie.
  • Any orthotic or prosthetic devices your child currently uses

To schedule, reschedule or cancel a first-time appointment call 800-850-2960 or email.

Medical records

We appreciate receiving your child’s medical records prior to his or her appointment. If you have medical record notes, biopsy slides, lab results, x-ray films, and CT or MRI reports, please mail, fax or bring them with you to your appointment.

Please mail to:
Shriners Hospitals for Children — St. Louis
Attn: Patient Referrals
4400 Clayton Ave.
St. Louis, MO 63110

Or fax to:
314-692-6402

Outpatient clinic patients

Have you been seen at our hospital before and need to connect with our outpatient clinic? To schedule, reschedule or cancel a follow-up clinic appointment call 314-872-7820.

Information about your clinic visit (outpatients)

  • You and your child will be introduced to your care manager on your first visit. Your care manager will be your family’s contact throughout your child’s treatment and will answer any questions or concerns you may have.
  • Our staff makes every effort to provide your child with the best possible care in a family-friendly setting. Because we spend time discussing issues with you and getting to know you and your child, your appointment may take up to four hours. Your visit may take longer if further tests are needed during a busy clinic day.
  • If your child should require diagnostic testing, consultation with a specialist, and/or has equipment needs not provided by Shriners Hospitals for Children — St. Louis, outside resources will be utilized. The hospital will contact your insurance/state aid providers to assist in the payment of these expenses.
  • Your child may be examined by appropriate physicians and other members of your child’s medical team. This may include nurse practitioners, physical therapists, occupational therapists, recreational therapists and/or child life specialists, pain management professionals, respiratory therapists, radiology technicians, orthotics and prosthetics technicians and anesthesia experts.
  • Please bring a pair of athletic – zipper-free – shorts for your child to wear during examination and x-rays, if appropriate. For patients with long hair, please also bring a hair tie.
  • During your visit, your physician may request that photographs be taken of your child to record his or her condition visually. This visual record will assist your physician in evaluating your child before, during and after treatment, and is often very helpful in documenting subtle changes that may occur as your child grows. For photographic clarity, your child may be photographed wearing minimal clothing. This is necessary so the doctors can see as much of the body as possible.
  • Your child’s physician may also request a respiratory evaluation and/or testing. Our in-house respiratory therapists will be on hand to assist you.
  • If your child is ill or has been exposed to a contagious disease such as chicken pox or head lice, please notify patient referrals immediately to reschedule your appointment.

If you have any questions, please call patient referrals at 800-850-2960.

Surgery patients

If you have questions about your child's scheduled surgery or the admission process, please call 314-432-3600.

Please notify us if, within three weeks of your surgery admission date, your child experiences symptoms of infectious illness including fever, cough, rash, vomiting, diarrhea or any suspected/known exposure to chicken pox, measles or any other contagious disease/condition.

Surgery pre-admission visit

You can expect a phone call from your care manager one to four weeks prior to your surgery admission date. If for some reason you find it necessary to cancel this admission, please let the outpatient department know as soon as possible. A pre-admission appointment will be scheduled before your admission date.

Arrival

We will try our best to make your child’s stay with us as easy as possible. Please plan to arrive at the time designated on your admission notice. During this visit you will meet with the admission nurse and nurse practitioner who will review your child’s health history. Although the health history review may seem repetitive, your answers help us give your child the best care possible.

We realize your presence during your child’s stay at the hospital is very reassuring, so we encourage one parent/guardian to stay at the bedside.

Additional rules and tips:

  • Because our waiting space is limited, we ask that you limit the number of family and friends accompanying you to your child’s appointment.
  • Use of tobacco products is not permitted in the hospital or on the hospital campus. Those who smoke (tobacco products and vapor products) or use chewing tobacco must leave the hospital grounds to do so.
  • Only mylar, non-latex balloons are allowed in the hospital, in order to provide a latex-safe environment to our patients who have allergies.
  • Our hospital does not have a gift shop. Please let your friends and family know that if they wish to send a gift of flowers, balloons or other items to your child during his or her stay, that there are numerous local flower shops in the St. Louis area that can provide this service.
  • No pets allowed except for service animals.
  • The hospital is not responsible for lost or stolen items.
  • We kindly ask that you ensure your child’s vaccinations are up-to-date before visiting the hospital. Please note that the hospital does not provide immunizations to any of our patients or their family members.
   
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