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Frequently asked questions

Frequently asked questions

Frequently asked questions

How do I make an appointment?

Simply call our toll-free number at 800-850-2960. If you receive our voice mail, please leave a message and state your return number clearly, so that we may call you back promptly.

What conditions do you treat?

At our pediatric specialty hospital, we treat kids from birth to age 18 in the areas of orthopaedics, plastic surgery, and cleft lip and palate. Some of the conditions we treat:

  • Diseases of the bone, joints and muscles
  • Scoliosis (a curved spine), back pain and other spinal deformities
  • Spina bifida
  • Osteogenesis imperfecta (OI)
  • Orthopaedic conditions associated with cerebral palsy
  • Limb differences
  • Leg length discrepancy
  • Club feet
  • Flat feet
  • Hip pain and dislocated hips
  • Hand deformities
  • Dysplasia of the bones and joints
  • Cleft lip and palate
  • Congenital or acquired facial deformities
  • Sports injuries

What insurance do you accept?

Shriners Hospitals for Children — St. Louis accepts many types of insurance, including Medicaid, and will work with all families regardless of their insurance or ability to pay. For more information, or if you have additional questions, please call our financial counselor at 314-692-6435.

What should I bring to our appointment?

We hope you enjoy your visit. Please remember to bring to appointments:

  • Insurance card
  • Primary care physician’s or clinic’s name and address
  • Referring physician’s name and address
  • Medication and dosages list (including over-the-counter and herbal) of medications your child is currently taking.
  • Test results, x-rays, or any other records completed after your medical records were sent
  • A completed medical history form (you will receive this in your welcome packet)
  • A pair of athletic or zipper-free shorts for your child to wear during examination and/or x-rays. For patients with long hair, please also bring a hair tie.
  • Any orthotic or prosthetic devices your child currently uses

Can I host an event to raise money for your hospital or help promote your hospital through my business?

Thank you for your interest in supporting the valuable mission of Shriners Hospital for Children — St. Louis. Please visit the Ways to give page for more information.

Can I volunteer at your hospital?

Thank you for your interest in volunteering. Please visit the Volunteer page for more information.

Can I donate items or toys for children at the St. Louis Shriners Hospital?

Yes, and we welcome the donations of specific kinds of toys and other items we need for our patients!

Unfortunately we cannot accept:

  • Used toys
  • Used car seats
  • Used clothes
  • Diapers
  • Decorative hanging quilts
  • Any items that contain rubber or latex

To see a list of the items we can accept, and the process for making your donation, please visit the Ways to give page.

Can I donate money or finances to your hospital?

You may donate securely and conveniently online. Please designate the St. Louis Shriners Hospital or applicable hospital department when making an online donation.

You may also contact Terri Andrews, our development director at 314-692-6430 or email her. She can help you learn more about a variety of financial and investment opportunities that support the valuable work of Shriners Hospitals for Children — St. Louis.

Can I file a complaint about my experience at Shriners Hospital for Children — St. Louis?

We are sorry to hear you were less than satisfied with your experience at our hospital. If you have concerns about your care, please talk to the department manager. You may also contact our patient advocate, Melissa Pounds, RN, MSN, at 314-872-8342, ext. 1193 or by email. Please view our Concerns, Compliments and Suggestions document for more information on providing feedback to help us improve.

How do I become a Shriner?

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love and truth. Learn more about becoming a Shriner.

What is Shriners Hospitals for Children?

Our unique health care system, which has 22 locations in the U.S., Canada and Mexico, is dedicated to improving the lives of children by providing pediatric specialty care, conducting innovative research and offering outstanding teaching programs for medical professionals. All care and services are provided regardless of the families’ ability to pay.

What criteria determine a child’s eligibility for care at Shriners Hospitals for Children — St. Louis?

Children up to age 18 are eligible for care at Shriners Hospitals for Children — St. Louis if there is a reasonable possibility that they can benefit from the specialized services available. Acceptance is based solely on a child’s medical needs.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more about Shriners International.

   
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