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Visiting a patient

Visiting a patient

Visiting a patient

Guidelines for visiting

The healing process is enhanced by the support of family and friends. All visitors must check in at the reception desk in the hospital lobby where they will be given a visitor’s badge. Our hospital strives to maintain the highest level of patient care, professionalism, cleanliness and safety standards. In order to do so, we require these guidelines be followed:

  • Suggested visiting hours are 8 a.m. – 9 p.m.
  • Parents/guardians or their representatives (if the parent/guardian is absent) may visit 24 hours a day. We encourage one parent/guardian to stay at the bedside and we provide a single cot, bed linens and shower facilities in the patient’s room.
  • All visitors are asked to register at the main lobby reception desk daily before coming to the inpatient care unit.
  • Children who are not patients are not allowed in the pre-op, holding or recovery rooms.
  • Patients may only have two visitors at a time.
  • Visitors under 18 years of age must be accompanied by an adult when visiting.
  • Visitors known to be ill or who have been exposed to communicable diseases are not allowed to visit.
  • Any restrictions on visiting hours will be fully explained to the patient and family and are determined with their participation. Reasons for this may include:
    • The patient is undergoing care interventions
    • Visitation may interfere with care of other patients
    • Any infection control issues that might arise
    • Court orders that restrict contact with patient/family
    • The visitor exhibits disruptive, threatening or violent behavior
    • The patient requires privacy or rest
  • Visitors must leave the unit if requested by nursing personnel.
  • Visitors are asked to respect patient confidentiality.
  • All visitors must wash their hands when they enter the patient’s room and prior to leaving; nursing staff will share any additional infection control measures that may be necessary.
  • Latex (rubber) balloons are not allowed in the hospital. Patients may receive mylar balloons.
  • There is a café on the first floor where visitors are welcome to purchase meals and snacks at their own expense. Cash only; no credit or debit cards are accepted.
  • An ATM machine is available in the vending area next to the café. Fees may apply.
  • Vending machines are available in the cafeteria at your own expense for snacks and beverages.
  • The St. Louis Shriners Hospital is a tobacco-free facility. If you smoke or use other tobacco or smoking-related products, such as vapor or e-cigarettes, you must leave the hospital grounds to do so.
  • The use of alcohol is not allowed on hospital grounds.

Have a good experience? Recognize a staff member!

If you had an excellent experience at Shriners Hospitals for Children, and would like to make sure the staff member who went out of his or her way to make your visit special, please let us know by nominating that person for the Ambassador of Customer Service Award.

   
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