UPDATE: LIMITING VISITORS TO ONE PARENT and ONE CHILD / Visitation Policy Reminder

At Shriners Hospitals for Children, the health and safety of our patients, families, volunteers and staff is our top priority. With the evolving situation regarding COVID-19, we are closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and are actively following their recommendations.

If your child has an upcoming appointment, please contact your local Shriners Hospitals for Children location.

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Frequently asked questions

Frequently asked questions

How do I make an appointment?

To make an appointment, call our intake line at 409-770-6687. If you receive our voicemail, please leave a message and state your return number clearly so that we may call you back promptly. Calls are typically returned within two to three business days.

In the event of an acute burn emergency, please call 409-770-6773. Or to make a non-emergency patient referral, please call 888-215-3109.

What insurance do you accept?

Shriners Children’s Texas accepts many types of insurance, including Medicaid, and will work with all families regardless of their insurance or ability to pay. For more information, or if you have additional questions, please call our financial counselor at 409-770-6998.

What should I bring to our appointment?

Please remember to bring the following to your appointments:

  • Insurance card.
  • Primary care physician’s or clinic’s name and address.
  • Referring physician’s name and address.
  • Medication (including over-the-counter and herbal) and dosages list of medications your child is currently taking.
  • Test results, X-rays or any other records completed after your medical records were sent.
  • A completed medical history form (you will receive this in your welcome packet).
  • A pair of athletic or zipper-free shorts for your child to wear during examination and/or X-rays. For patients with long hair, please also bring a hair tie.
  • Any orthotic or prosthetic devices your child currently uses 

Can I host an event to raise money for your hospital or help promote your hospital through my business?

Thank you for your interest in supporting the valuable mission of Shriners Children's Texas, please see the Ways to give page or contact the donor development department at 409-770-6898.

Can I donate items or toys for children at Shriners Children's Texas?

Yes, and we welcome the donations of specific kinds of toys and other items we need for our patients! View the list of requested and approved items from our child life department.

Unfortunately we cannot accept:

  • Used toys
  • Used car seats
  • Used clothes
  • Diapers
  • Decorative hanging quilts
  • Any items that contain rubber or latex

Can I donate money or finances?

You may donate securely and conveniently online.

You may also contact the donor development department at 409-770-6898. They can help you learn more about a variety of financial and investment opportunities that support the valuable work of Shriners Children's Texas.

See the Ways to give page for more information.

How do I become a Shriner?

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love and truth. Learn more.

What is Shriners Hospitals for Children?

Our unique health care system, with 22 locations in the U.S., Canada and Mexico, is dedicated to improving the lives of children by providing pediatric specialty care, conducting innovative research and offering outstanding teaching programs for medical professionals. All care and services are provided regardless of the families’ ability to pay.

What criteria determine a child’s eligibility for care at Shriners Children's Texas?

Children up to age 18 are eligible for care at Shriners Hospitals for Children if there is a reasonable possibility they can benefit from the specialized services available.

What is Shriners International?

The worldwide organization is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. There are nearly 200 Shrine temples (chapters) located throughout the world. Learn more about Shriners International.